The fully automated boba kiosk
In Short
Crafted the robotic boba ordering experience from order to pickup
Client
Bobacino
Service
Product Design, Web Design, UX/UI, Creative Strategy
The robot will serve you now
Bobacino is a next-generation robotic boba bar that serves delicious bubble tea in just a few minutes. Bobacino allows boba shop owners to leverage robotic technology to deliver fresh tea to the masses
As the lead designer and creative strategist, I worked with the engineering and UX team to craft the consumer ordering experience from start to pickup.
Initially starting with the the order framework, I designed key functions on how a user would customize their tea through the mobile app, the on-screen status updates, the operation software dashboard, and product landing page.
For users: Once the type of drink was selected from the homepage, the user would immediately be able to customize their order. A final review screen listed out the customizations and then lead to a checkout flow. For operators: The operator dashboard has initial loading screen, offering different ways to service and manage the machine. The landing page was used both for brand awareness and to create leads for the initial pilot program.
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↳The Results
Through a user feedback session, I implemented key findings into the final beta design which was then stress-tested at our first successful prototype pilot event. Users reported ease of ordering, ease of user flow, and a resonating love for the brand.
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